Shipping
xShipping Policies: An Overview
At Vivigleam, we are committed to delivering exceptional products with a first-class shipping experience. Below you'll find key details about our shipping policies for your convenience.
Order Processing
- Processing times:
- In-stock items: Ships within 48-72 hours
- Custom orders: 3-4 weeks
- Orders processed Monday-Friday (excluding holidays)
- Weekend/holiday orders process next business day
Shipping Rates and Delivery Times
North America / Europe / Oceania:
- Standard Shipping (8-12 business days):
- Orders $0.00-$68.99: $6.99
- Orders $69.00 and above: FREE
- DHL Express (5-8 business days):
- Flat rate: $30
International Shipping Information
- Customs and Import Fees:
- Not included in product price
- Customer responsible for all import duties, taxes, and fees
- Typically paid upon delivery
- Contact local customs office for details
Package Security and Insurance
- All shipments are insured
- Not responsible for lost, stolen, or damaged items
- Buyer responsible for carrier claims
- Replacement orders subject to claim resolution
Order Management
- Tracking Information:
- Initial email confirmation upon processing
- Shipping confirmation with tracking details
- Order Changes:
- Email immediately for updates
- $20-30 rerouting fee may apply if already shipped
- Split Shipments:
- May occur for overweight orders
- Applies to custom order items
Important Notes
- Delivery time = Processing time + Transit time
- No weekend/holiday deliveries
- No PO Box deliveries
- For free shipping orders: A $20 shipping and handling fee will be deducted from refunds or exchanges.
Shipping Locations
Our main factories are located in Asia, including China and India, as well as in the USA, such as in Colorado. Shipments are routed based on stock availability and the shipping address. You cannot specify a factory for order fulfillment.
Contact Information
For shipping inquiries: service@vivigleam.com
Return and Refund
xReturns are only accepted if your order is incorrect or damaged.
If you receive a damaged or incorrect order, you can return it within 14 days of delivery for repair or replacement. We do not offer refunds under any circumstances.
In rare cases where your order is not delivered, we will provide a full refund.
You Can Return If:
- Your order is broken or damaged
- You received wrong items, sizes, or colors
You Cannot Return If:
- You purchased the wrong size
- You dislike the item for personal reasons
- Items show scratches, discoloration, or loss of shine after delivery
- Diamonds fall out or become loose after delivery
- Your chain is twisted, tangled, or misaligned
- Pendant loops don't match chains or necklaces
How to Return:
- Contact support at service@vivigleam.com (24-hour response time)
- If approved, we'll send a prepaid return label
- Print and attach the label
- Ship via USPS
Important Notes:
- Declare value between $60-80 to avoid import/export taxes
- All original packaging required
- We're not responsible for lost returns
- No shipping costs covered
- Only USPS returns accepted
Refund Timeline:
- Processing within 5 business days after receiving return
- Additional 5 business days for funds to appear in your account
- Refunds only to original payment method
Order Modifications:
For in-stock items:
- Free cancellation within 12 hours of order placement
- Cancellations between 12-48 hours will incur a 40% fee
- No cancellations accepted after 48 hours or once production has begun
Custom/personalized
- products are non-refundable
- Choosing a selection results in a full page refresh.