Have questions about your custom order?
Contact us before placing your order:
After you place your custom order, our team will contact you within 24 hours to discuss your specific requirements and ensure we deliver exactly what you're looking for.
[Ship in 3 Days]Custom Photo: Ship within 3 days; Custom Photo + Text Engraves: Ship within 10 days
[Old Photo Repair]Photos that have become blurred due to time can be restored to their original appearance through photo restoration, and precious memories worth remembering can be restored, Usually take 3~7days.
[Water-proof]Picture is waterproof, the color will never fade. But we suggest not wearing it all the time as the basic material is brass+Moissanite diamond.
Old photo repair
Details
Material | Brass |
Finish | 5 times plating for an everlasting shine |
Stone Type | Moissanite |
Stone Setting | Micro Pave |
Pendant Weight | 33.9g |
Package Content | A pendant, a chain, a gift box, a warranty card |
Shipping Policies: An Overview
At Vivigleam, we are committed to delivering exceptional products with a first-class shipping experience. Below you'll find key details about our shipping policies for your convenience.
Order Processing
Shipping Rates and Delivery Times
North America / Europe / Oceania:
International Shipping Information
Package Security and Insurance
Order Management
Important Notes
Shipping Locations
Our main factories are located in Asia, including China and India, as well as in the USA, such as in Colorado. Shipments are routed based on stock availability and the shipping address. You cannot specify a factory for order fulfillment.
Contact Information
For shipping inquiries: service@vivigleam.com
Returns are only accepted if your order is incorrect or damaged.
If you receive a damaged or incorrect order, you can return it within 14 days of delivery for repair or replacement. We do not offer refunds under any circumstances.
In rare cases where your order is not delivered, we will provide a full refund.
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