Custom Two-tone Spiny Name Pendant

Paired with a 3mm 24" Rope Chain

Permitted Letters: A ~ Z (Capital Letter)
Spaces are not allowed.

Material: 18K Gold/White Gold/Rose Gold Plated
Stone Type: CZ Stone
Letters Height: about 50 mm
Letters Width: about 25 mm/1pcs
Product Type: PENDANT

Please allow up to 3-4 weeks for production time on ALL custom items. Your personalized pendant takes time to craft and test, but when you're wearing it you'll know it was worth the wait.

Shipping Policies: An Overview

Returns are only accepted if your order is incorrect or damaged.

If you receive a damaged or incorrect order, you can return it within 14 days of delivery for repair or replacement. We do not offer refunds under any circumstances.

In rare cases where your order is not delivered, we will provide a full refund.

You Can Return If:

• Your order is broken or damaged
• You received wrong items, sizes, or colors

You Cannot Return If:

• You purchased the wrong size
• You dislike the item for personal reasons
• Items show scratches, discoloration, or loss of shine after delivery
• Diamonds fall out or become loose after delivery
• Your chain is twisted, tangled, or misaligned
• Pendant loops don't match chains or necklaces

How to Return:

1. Contact support at service@vivigleam.com (24-hour response time)
2. If approved, we'll send a prepaid return label
3. Print and attach the label
4. Ship via USPS

Important Notes:

• Declare value between $60-80 to avoid import/export taxes
• All original packaging required
• We're not responsible for lost returns
• No shipping costs covered
• Only USPS returns accepted

Refund Timeline:

• Processing within 5 business days after receiving return
• Additional 5 business days for funds to appear in your account
• Refunds only to original payment method

Order Modifications:

For in-stock items:

• Free cancellation within 12 hours of order placement
• Cancellations between 12-48 hours will incur a 40% fee
• No cancellations accepted after 48 hours or once production has begun
  

Custom/personalized

• products are non-refundable