Have questions about your custom order?
Contact us before placing your order:
After you place your custom order, our team will contact you within 24 hours to discuss your specific requirements and ensure we deliver exactly what you're looking for.
Paired with a 3mm 24" Rope Chain
Permitted Letters: A ~ Z (Capital Letter)
Spaces are not allowed.
Material: 18K Gold/White Gold/Rose Gold Plated
Stone Type: CZ Stone
Letters Height: about 50 mm
Letters Width: about 25 mm/1pcs
Product Type: PENDANT
Please allow up to 3-4 weeks for production time on ALL custom items. Your personalized pendant takes time to craft and test, but when you're wearing it you'll know it was worth the wait.
Shipping Policies: An Overview
At Vivigleam, we are committed to delivering exceptional products with a first-class shipping experience. Below you'll find key details about our shipping policies for your convenience.
Order Processing
Shipping Rates and Delivery Times
North America / Europe / Oceania:
International Shipping Information
Package Security and Insurance
Order Management
Important Notes
Shipping Locations
Our main factories are located in Asia, including China and India, as well as in the USA, such as in Colorado. Shipments are routed based on stock availability and the shipping address. You cannot specify a factory for order fulfillment.
Contact Information
For shipping inquiries: service@vivigleam.com
Returns are only accepted if your order is incorrect or damaged.
If you receive a damaged or incorrect order, you can return it within 14 days of delivery for repair or replacement. We do not offer refunds under any circumstances.
In rare cases where your order is not delivered, we will provide a full refund.
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