Have questions about your custom order?
Contact us before placing your order:
After you place your custom order, our team will contact you within 24 hours to discuss your specific requirements and ensure we deliver exactly what you're looking for.
Price is based on the number of letters.
There are NO returns/cancellations on custom pendants once in production.
Notice: Friends who customize letters must make sure to see clearly the number of letters you choose to customize, which should be equal to the number of letters in your notes. For example, if you place an order for 5 letters, your order note must also be five letters, which can include numbers but cannot have symbols.
Paired with a FREE Chain
Permitted Letters: A ~ Z
Spaces are not allowed.
Material: 18K Gold Plated
Stone Type: CZ Stone
Height: 43 mm
Width: 14 mm/1pcs
Product Type: PENDANT
Brand: KANKCO
Please allow up to 3-4 weeks for production time on ALL custom items. Your personalized pendant takes time to craft and test, but when you're wearing it you'll know it was worth the wait.
Shipping Policies: An Overview
At Vivigleam, we are committed to delivering exceptional products with a first-class shipping experience. Below you'll find key details about our shipping policies for your convenience.
Order Processing
Shipping Rates and Delivery Times
North America / Europe / Oceania:
International Shipping Information
Package Security and Insurance
Order Management
Important Notes
Shipping Locations
Our main factories are located in Asia, including China and India, as well as in the USA, such as in Colorado. Shipments are routed based on stock availability and the shipping address. You cannot specify a factory for order fulfillment.
Contact Information
For shipping inquiries: service@vivigleam.com
Returns are only accepted if your order is incorrect or damaged.
If you receive a damaged or incorrect order, you can return it within 14 days of delivery for repair or replacement. We do not offer refunds under any circumstances.
In rare cases where your order is not delivered, we will provide a full refund.
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