Customized Cursive Letter Pendant

Frontside: The pendant is 3D look with handmade strong prong setting VVS moissanite stones, you can choose gold/white gold/rose gold/2 tone color.

Backside: Honeycomb Hollow Design. To make it lightweight to wear, the custom pendant is hollow back making the whole piece more shiny. Engraved option on the back.

Bail: Pass through 14-18mm cuban chain.

Shipping Policies: An Overview

Returns are only accepted if your order is incorrect or damaged.

If you receive a damaged or incorrect order, you can return it within 14 days of delivery for repair or replacement. We do not offer refunds under any circumstances.

In rare cases where your order is not delivered, we will provide a full refund.

You Can Return If:

• Your order is broken or damaged
• You received wrong items, sizes, or colors

You Cannot Return If:

• You purchased the wrong size
• You dislike the item for personal reasons
• Items show scratches, discoloration, or loss of shine after delivery
• Diamonds fall out or become loose after delivery
• Your chain is twisted, tangled, or misaligned
• Pendant loops don't match chains or necklaces

How to Return:

1. Contact support at service@vivigleam.com (24-hour response time)
2. If approved, we'll send a prepaid return label
3. Print and attach the label
4. Ship via USPS

Important Notes:

• Declare value between $60-80 to avoid import/export taxes
• All original packaging required
• We're not responsible for lost returns
• No shipping costs covered
• Only USPS returns accepted

Refund Timeline:

• Processing within 5 business days after receiving return
• Additional 5 business days for funds to appear in your account
• Refunds only to original payment method

Order Modifications:

For in-stock items:

• Free cancellation within 12 hours of order placement
• Cancellations between 12-48 hours will incur a 40% fee
• No cancellations accepted after 48 hours or once production has begun
  

Custom/personalized

• products are non-refundable